Effective Date: 01/04/20252
At Feelgood Support Systems, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing or using our website, you agree to the terms of this policy.
1. What Information We Collect
We may collect the following types of personal information:
Name, address, email, and phone number
NDIS plan details and participant number (if applicable)
Health and support information provided via forms or contact
IP address and browser type through website usage
Feedback, enquiries, or complaints submitted through the site
We only collect information that is necessary to provide you with support services or to respond to your enquiries.
2. How We Collect Your Information
We collect personal information directly from you when:
You submit a form via our website
You email or call us with an enquiry
You subscribe to updates or newsletters
You engage our services as a participant, advocate, or carer
We may also collect limited data automatically via cookies when you browse our website (see Section 7).
3. Why We Collect Your Information
Your information helps us:
Provide disability support services tailored to your needs
Respond to enquiries or feedback
Communicate with you about your care or service options
Meet our obligations as an NDIS provider
Improve our website and service delivery
4. Sharing Your Information
We will not sell or share your personal information with third parties except where:
You have given us permission
We are legally required (e.g. to the NDIS Commission or health authorities)
It is necessary to provide services (e.g. sharing with allied health professionals or NDIS plan managers, with consent)
All third-party providers are bound by confidentiality and privacy obligations.
5. How We Store and Protect Your Information
Your personal data is stored securely using password-protected systems and cloud-based software with restricted access. We take all reasonable steps to:
Prevent unauthorised access, modification, or disclosure
Protect data from misuse, interference, and loss
Maintain accurate and up-to-date records
Information is only retained as long as necessary to fulfil its purpose or comply with legal obligations.
6. Access and Correction
You have the right to:
Request access to the personal information we hold about you
Request corrections to ensure accuracy
To make a request, please contact our Privacy Officer at info@feelgoodsupportsystems.com.au or call 0448 789 430.
7. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience. Cookies collect anonymous data such as browser type and pages visited to help us improve functionality. You can control cookie settings via your browser.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any external sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or service delivery. Any changes will be posted on this page with an updated version date.
10. Contact Us
If you have questions or concerns about your privacy or how we handle your information, please contact:
Privacy Officer
Feelgood Support Systems
info@feelgoodsupportsystems.com.au
0448 789 430
